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| I want to order a ring, but I have no idea how to tell what size I need. |
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There are a number of ways available on our site for you to check your ring size. Please look at our website for explanation, on that matter, for a full list of the options available to you. If you are still not sure, then you can call our Customer Service Department and they will help you. In any event, if, when your ring is delivered you discover that the size is not right, we will fix it for you at no extra charge.
| Is it safe to buy online? |
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Yes. Nili Jewels is committed to providing its customers with a secure shopping environment so that you can purchase your jewelry with a perfect peace of mind. All sensitive data such as credit card number, address etc., is encrypted using 128-bit Secure Socket Layers (SSL). Our Thawte Certificate can be seen at our website so you can get conformation from an independent source regarding our site's security. We guarantee not to divulge ever or to anyone any details that you provide us with. We value and respect your privacy.
| I want to buy a pendant for my mother and have it shipped to her home address, which is different from my billing address. Is this possible? |
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Of course. All you have to do when you finalize your purchase is to tell us exactly where you want the piece to be delivered and we’ll do the rest., However if paying by credit card, we will need to contact the card owner to confirm the transaction prior to shipping. This is to protect card owners from fraudulent transactions.
| What if I want to return something? |
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If for any reason you are unsatisfied with your product you can return any item (in its original condition, not including custom orders) within 30 days of the date of your receipt for a refund or an exchange. Please see conditons of return and the returns procedure in the 30 Days Return Policy at our web -site.
| I’m worried about the safety of shipping via the mail service or even Fedex |
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You have nothing to worry about. You have purchased something very valuable both in terms of money and sentiment. We insure all of our shipments will require a signature from you as proof of delivery.
| Will you ship jewelry and diamond to Hawaii and Puerto Rico? |
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Not only Hawaii and Puerto Rico but anywhere in the world including your loved ones stationed overseas with the armed forces.
| If it is a gift, will the price appear on the delivery note when it arrives? |
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As orders are often gifts, we provide an option to withhold the price information on the delivery note.
| Who is responsible for orders during the shipment? |
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Nili jewels insures all orders, covering all risk of loss for shipments being sent to the customer. However, return shipments to Nili jewels are the responsibility of the customer. Accordingly we advise all return shipments be insured for loss, theft or damage by the customer.Please see 30 Days Return Policy.
| Will i get a discount if I pay by using a bank transfer? |
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Yes. If you decide to expedite payment through a bank transfer you will get a 3% discount off your entire order.
| If I pay with my credit card, when will I be billed? |
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We bill your credit card only when you finalize your purchase.
| I Understand that I have to give you my credit card security code. What is it and where can I find it? |
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Your security code is a 3 or 4 digit number that is printed or stamped on your credit card. If you have a Visa card or MasterCard you will find the number above your signature of the reverse of the card. If you have American Express or Discover, the code is on the front of your card in the top right-hand corner.
| How long does it take for you to process my order? |
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All orders can only be processed when full payment has been received
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Orders for loose certified diamonds are subject to stock availability and take approximately 5 working days to process. Payment will not be taken until stock availability is confirmed. We will do our best to confirm availability within 24 hrs.
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Usually we will supply the item that was ordered with in 14 to 28 bussines days.
| Can I order diamonds and jewelry directly from your site? |
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Yes. In fact, we have no retail outlets so you can only purchase from the site. We employ a sophisticated and well protected checkout system so you can buy the jewel of dreams in complete confidence.
| What if I need the ring resized? |
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Our company wilbe happy to make size adjustments,without any additional payment ,within 60 days from the date of your purchase of the ring.Please see the 30 Days Return Policy .
| I have heard about GIA and AGS diamond certificates. Can you explain for me exactly what they are? |
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GIA or AGS are certificates issued by independent, non- affiliated bodies that provide the pedigree of your diamond. The certificate describes your diaomnd in accurate, scientific terms and its unique characteristics. This guarantees the value and quality of your diamond.
| How can I be sure you don't have any conflict diamonds? |
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Nili Jewels's Diamonds originate from DTC site holders which are legitimate sources not involved in funding Conflict, in compliance with UN resolutions. The UN formally defines a conflict diamond as a "diamond that originates from areas controlled by forces or factions opposed to legitimate and internationally recognized governments, and used to fund military action in opposition to those governments, or in contravention of the decisions of the Security Council." A conflict diamond is any diamond that is mined from an area in which there is war, or armed conflict.
Nili Jewels hereby guarantees that the diamonds are conflict free based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
Nili Jewels's diamonds are sourced directly from Sight-holders of the DTC (DeBeers) which upholds and has taken part in the numerous Kimberley Process Review Missions. A Sight-holder is a customer of the DTC, and is supplied with rough diamonds according to its terms and conditions of supply.
| Why is there such a big difference between the Appraisal price and the Nili jewels price, on jewelry items? |
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The appraisal price reflects the full retail value of the diamond or jewelry item for insurance purposes and is the amount you would expect to receive from your insurance company if your item was lost or stolen. As Nili jewels purchases its diamonds from DTC site holders, and manufactures its own jewelry, our prices are way below that of retail stores, and we are able to offer significant discounts to our customers.
| How do I know that I'll get the actual diamond I ordered? |
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Every diamond and piece of jewelry we sell is shipped with an independent GISA or AGS laboratory report. This report details the characteristics of the diamond you ordered. If you take your diamond, with the report, to a qualified gemologist, he will be able to examine it and confirm that what you ordered is what was delivered.
| I’ve heard of the three R’s, but what are the four C's? |
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The Gemological Institute of America (GIA) sets the standards by which diamonds are graded. The four C’s are:
- Carat – the size of the diamond.
- Color
- Clarity
- Cut
For more information about Diamonds ,you can find out on our web -site.
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